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  • Writer's pictureDean Kelly

How ready are you for the digital switch over?

Updated: Jul 6, 2023

The Public Switched Telephone Network (PSTN) is the traditional telecommunications network used for voice communication. Over the years, there has been a significant shift from analog to digital technologies in the telecommunications industry. This shift includes the transition of the PSTN from analog to digital. The switch from analog to digital in the PSTN brings several advantages. Here are some key points:

  1. Improved Call Quality: Digital technology provides clearer and more reliable voice transmission compared to analog systems. It eliminates noise and distortion, resulting in better call quality.

  2. Enhanced Features: Digital networks offer a wide range of advanced features and services that were not available in the traditional analog PSTN. These include caller ID, call waiting, voicemail, conference calling, and more.

  3. Efficient Data Transmission: Digital systems can transmit both voice and data simultaneously over the same network, allowing for integrated communication services such as sending faxes or accessing the internet alongside voice calls.

  4. Scalability and Flexibility: Digital networks are highly scalable and can accommodate a larger volume of calls. They also provide flexibility for future technology advancements and integration with other digital services.

  5. Cost-effectiveness: Digital communication reduces costs for service providers by utilizing more efficient network infrastructure and enabling the convergence of voice and data services, leading to lower operational expenses.

The transition from analog to digital in the PSTN has been a gradual process, involving the deployment of digital switching technologies, like Integrated Services Digital Network (ISDN) and more recently, Voice over Internet Protocol (VoIP). These digital technologies use packet-switching methods to transmit voice as data packets over IP networks.

It's important to note that the exact details and timelines of the PSTN switch to digital may vary across different regions and countries, as it is a global transition that has been taking place over many years.

In the UK (PSTN) is being switched off by BT Openreach, which means everyone, including businesses, currently using PSTN-based services will need to move to another service before then.

What is the alternative? Voice over Internet Protocol (VoIP), a solution that transmits voice calls and data using an internet connection. This is a major step towards the United Kingdom’s mass IP-network migration, with VoIP core networks set to replace all the legacy PSTN services in just a few years’ time.

A unified business solution might be the answer to all of your telecommunication needs. Unified communications platforms combine voice and video calls, instant messaging, conferencing, desktop sharing and file sharing.

They will often include an easy-to-use web portal. The service allows you to administrator and easily manage your business communications environment, whilst enabling your employees to maximise their productivity.

Some of the key benefits include:

  • Extensive range of UK based suppliers

  • Service provided by UK based support and often 24/7/365

  • Flexible contract terms from 30 day rolling agreements

  • Often providers offer free hardware as part of the package

  • You can keep your existing number

  • Most packages will include Unlimited free local, national and UK mobile calls.

  • Cross-Platform integration including – Windows, Android & iOS

  • Reporting tools

  • Most system provide integration with CRM tools such as Hubspot and Salesforce

To understand your situation and how the digital switch over affects your business and how unified communications platforms can integrate and improve your business visit or booked free consultation

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